CM-Insight helps its clients to address the following questions:

• How do I achieve more value, with less cost and risk from my customer management operations?
• How do I ensure objectivity and cost control when reviewing technical solutions?
• How can I maximise the value of all my customers?
• How can I get clear, practical, affordable performance improvements from my customer management?
• How can I ensure all my call centre conversations have the best possible impact on customer experience?
• How can I be certain outsourcing is the right solution and vendors will deliver what they say?
• How do I resolve ALL my customer management issues?

Mike Havard - (Managing Partner) - has over 17 years experience in customer management working with BT, SITEL and others. He lectures on marketing and channels for several UK academic institutions and is a regular speaker around the world.